We are only a small independent project and have 9-5 day jobs, so items will be dispatched as soon as possible but always within 5 working days. Delivery is through Royal Mail who we have always found to be the most reliable and safest of courier and delivery services. We offer a full no quibble refund policy and will of course exchange items at no cost other than the postage to return it to us. Please reply to your order confirmation email with any queries, questions or problems with your orders and we'll get back to you as soon as we can.